Shipping policy

SHIPPING

We arrange, on your behalf and responsibility, shipment to make the delivery. The weather conditions may cause damage to our products. We are unable to replace products that are damaged by the weather. House of Bixler, Ltd Co. and its affiliates assume no liability for products damaged due to poor weather during transport; this can include freezing or leaking. Be sure of the weather and shipping conditions before placing an order to be shipped.

  • Ultimate liability for package is between you and the courier
  • The courier will make up to three attempts to deliver your order. After the third attempt the package will be returned to the sender.
  • You must contact proprietor@cmbixler.com to schedule either a pick-up for a returned package or pay for re-shipping
  • If you are aware of an extreme hot or cold spell in your area, please notify us (proprietor@cmbixler.com) if you wish to delay shipment until the weather is more favorable. If your area is experiencing extreme weather conditions, C.M. Bixler can briefly hold your order for future shipment.
  • We use corrugated shipping boxes. We may add a "Fragile" sticker. We may use recycled pulp molds that meet UPS, FedEx® and ISTA testing requirements for glass jars.
  • Our courier usually does next business day pick-up. We cannot ship on weekends or holidays. Please allow 2-3 business days for us to prepare and ship your order. If you need your package in a certain amount of time, please contact us (proprietor@cmbixler.com) before placing your order. We may be unable to rush your order.
  • In order to ensure proper handling of packages and personal information when shipping, a member of our management team will personally handle all shipments and the creation of shipping labels. Each new member of our management team is background checked before being added to ensure that customer's purchases and personal information is in safe hands.
  • Some salt scrubs are shipped with the oil and salt separate in order to prevent leakage of the oil. For those that ship with the oil combined with the salt, some leakage may occur despite our efforts. Should enough oil leak out that you wish to make a return, please contact us (proprietor@cmbixler.com).
  • We do not currently offer insulated shipping at this time
  • Ultimate liability for package is between you and the courier
  • Should any damage occur to your product during shipping, please contact us (proprietor@cmbixler.com) about making a return or exchange